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(IT Helpdesk expert: Expert who is providing guidance,
set-up or troubleshooting of computer software/hardware/network related problems.)
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• diagnose and resolve technical hardware and software issues,
• diagnose and resolve network problem,
• courteously obtain and convey concise problem information for external and internal service personnel.
• set-up network including installing/fixing wire, network devices, servers, server cabinets,
• diagnose and resolve any network hardware issue,
• giving advice on network infrastructure.
Windows and Macintosh
• diagnose and resolve software or hardware issues,
• stay current with system information, changes and updates,
• advise on software and hardware to handle specific tasks.